Terms of use for Customers
Terms of use for Customers
Welcome to Wisr, a service provided by Norgate AS (org. no. 931 039 997), with a postal address at Kjengaren 82, 4350 Kleppe, Norway. Our website is www.wisr.no, and we can be reached at +47 477 68 777.
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By registering, you agree to electronic communication and accept the Terms of Service for customers in the Wisr application and our Privacy Policy.
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Acceptance of Terms of Service
These terms and conditions for the use of the Wisr application apply to Wisr's digital solution on www.wisr.no and the mobile application (the Platform). The Platform belongs to Norgate AS. By using Wisr's Platform, you agree to the "Terms of Service for the Wisr application" as stipulated in these terms and conditions. "Use" here means that you, as a customer, order services through the Platform.
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Changes
Changes to the terms of service may occur. Norgate AS reserves the right to change, add, or remove parts of the terms of service. It is your responsibility to stay updated on changes. If you use the Platform after changes to the terms of service have been made, your continued use is considered acceptance of the changes. Norgate AS therefore recommends regularly checking for changes in the terms of service.
If you do not accept the current terms of service, you should not use the digital solution or the Platform. The terms of service are supplemented by Wisr's Privacy Policy and any specific agreements you have with Norgate AS.
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About the Platform
The Platform is a digital platform that connects users with advisors in various fields for informational and educational purposes. The Platform does not offer direct advice or professional services to users. The content of the posts is provided by the users themselves. Advisors are not employees or agents of Wisr, and Wisr does not act as an agent for any users. Advisors have full discretion to choose which questions they want to answer and how they will perform their services on the platform.
Wisr provides a solution that allows advisors, or those legally representing them, to offer their services in a simple, safe, and efficient manner to Wisr's users, regardless of their location. The service is delivered to the customer under a model where you, as the advisor, are the supplier to Wisr, and Wisr is the supplier to the customer.
Creating an Account
You can easily register in the app with your mobile number. We also need your full name and email. By registering as a user, you confirm that you are who you claim to be and that you are over 18 years old. You are responsible for ensuring that the information you provide when registering your user account with Wisr is correct. You agree to keep your login information confidential and secure, and not to share such information with others.
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Processing of Personal Data
We process your personal data in accordance with Wisr's Privacy Policy.
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Electronic Communication
By registering, you agree that Wisr may contact you via newsletters, email, phone, and other electronic communication means. Wisr may contact you in connection with marketing initiatives, sales activities, news, and similar. You can limit electronic communication at any time in accordance with applicable laws and regulations. However, Wisr reserves the right to contact you with information necessary for the follow-up of you as a customer and your customer relationship with Wisr.
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Ordering Services
When you order services on the Platform, you can choose the time and extent of the available services. You will receive a summary of the entire order and the total price before the agreement is concluded. In connection with the order, you can also select additional services if you wish. Additional services will have specified descriptions and prices. By clicking "Confirm and Pay," you enter into an agreement to purchase the selected services. You will receive an order confirmation from us shortly after the order is confirmed.
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Clarification of Expectations
Emergency and crisis situations (especially regarding medical or mental health issues) should not be directed to the platform and should instead be immediately directed via phone to emergency services (e.g., in Norway, call 113 for medical emergency assistance, 112 for police, and 110 for fire). It is emphasized again that the Platform is not the appropriate place for the aforementioned crisis situations.
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Some services offered through the Platform are of such a nature that there may be matters you, as a customer, need to arrange yourself. Wisr wants you to be satisfied with the entire delivery and have the best possible experience with the services you order through the Platform. Wisr will strive to provide you with as complete information as possible about what you need to arrange yourself, but we encourage you to clarify this directly with the advisor to avoid misunderstandings.
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Payment
Unless otherwise agreed in writing with Wisr, payment for the service must be made at the time of ordering. We use the payment services Vipps and bank cards (Visa and Mastercard) to process the payment. Wisr reserves the total amount associated with your order at the time of ordering. The reserved amount will be charged after the delivery time.
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All services ordered through the Platform must be paid to Wisr. The advisor is not entitled to any additional compensation from you as a customer in connection with the delivery of the service beyond what is agreed and paid through Wisr. If the advisor demands additional payment from you in connection with the service agreed through Wisr, you are obliged to inform Wisr about this immediately.
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It is not allowed to pay directly to the advisor or order the service directly from the advisor. If you wish to purchase additional services from advisors you have accessed through the Platform, all purchases must be made through the Platform.
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Wisr reserves the right to control purchases if there is suspicion of non-compliance with the terms and conditions of use (this document).
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Delivery and Scheduled Meetings
After a request for booking is sent or an order is confirmed, you will receive a confirmation digitally in the Wisr application. Wisr focuses on offering immediate help, which means you can often get in touch with an advisor immediately and have the service delivered right away. If the advisor is busy or you want to take the consultation at a later time, you can book a time with the advisor.
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Communication with the advisor before the consultation starts will be limited. If you want to contact the advisor before the consultation, you can send a message through the Platform, but the advisor is not obliged to respond.
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Wisr also offers a service called "offline work," where you can book hours with the advisor to work on a specific task outside the digital consultation. This gives you flexibility to have specific tasks performed without requiring direct real-time interaction.
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You, as a customer, are obliged to be available at the agreed time for the digital consultation or the agreed offline work, and otherwise assist the advisor in such a way that the delivery can be completed in accordance with the agreement.
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If the advisor does not show up at the agreed time for the digital consultation or offline work, we ask you to file a complaint with customer service as soon as possible (See Complaints and Feedback).
Disclaimer of Liability
The Platform is intended to facilitate two parties: an advisor and a customer. If an agreement for delivery between the advisor and the customer is not fulfilled by the advisor, Wisr is free of responsibility and is not obliged to deliver an equivalent service and terms to the customer. The Platform is not responsible for actions or omissions by you, content in posts from users on the platform, including questions, answers, requests for information, profiles, advisor comments, qualifications, or an advisor's failure to complete a transaction. You further understand that tools provided by Wisr are optional, and the use of such tools is not mandatory. You understand that certain tools, such as chatbots, use of AI models, and data entered into such tools are subject to these terms, our Privacy Policy, and any other disclosures presented in connection with such tools. You are solely responsible for transactions you make with experts on the platform, including meeting payment obligations.
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Right of Withdrawal
As a consumer, you can generally change your mind at any time for any reason and have the entire reserved amount reversed, or have all payment obligations waived, within 14 calendar days from the day the service was ordered (Right of Withdrawal Act).
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Exceptions to the Right of Withdrawal
When you order services with a delivery time within 14 days from the order, by clicking "Confirm and Pay," you give your express prior consent for the delivery of the service to start before the withdrawal period expires, and you acknowledge that the right of withdrawal will be lost. The agreement is considered fulfilled when the agreed service is delivered at the agreed time.
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You may still have the right to cancel (See: How to Use the Right of Withdrawal).
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How to Use the Right of Withdrawal
If you wish to exercise the right of withdrawal, you are obliged to send an email to kundeservice@wisr.no where this is clearly stated.
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When you have sent the notice that you wish to exercise the right of withdrawal, the parties' obligations to fulfill the agreement lapse. If the service is canceled less than 48 hours before the agreed delivery time, the consumer may be charged 50% of the agreed order amount. If the service is canceled less than 24 hours before the agreed delivery time, the consumer may be charged 100% of the agreed order amount.
If the service has started at the time you exercise the right of withdrawal, you will be obliged to pay for the part of the service you have received up to the notice of withdrawal. Wisr reserves the right to decide to what extent a service is delivered or not in accordance with the order. You, as a customer, can file a complaint about the decision (See Complaints and Feedback).
Complaints and Feedback
If the delivery is not satisfactory or if you have feedback for Wisr, we ask you to contact Wisr immediately at kundeservice@wisr.no or phone number +47 477 68 777 (phone: 09:00 – 15:00). When Wisr receives your complaint, Wisr will investigate the matter as soon as possible and try to find a solution in accordance with applicable consumer legislation. Norgate AS reserves the right to determine what is considered an appropriate solution in each situation.
You also have the option to complain to the Consumer Council. See www.forbrukerradet.no
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Dispute Resolution
If an amicable solution is not reached after mediation by the Consumer Council, the parties may request that the Consumer Council bring the dispute before the Consumer Disputes Committee. Decisions made by the Consumer Disputes Committee become final one month after service. Before the decision becomes final, the parties can bring the dispute before the district court. The case should primarily be brought to the consumer's venue. For more information, see www.forbrukerradet.no
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Deleting an Account
You can delete your user account with us at any time and for any reason. If you wish to delete your account, you can either do this in the Platform or send an email to support@wisr.no.
Wisr reserves the right to retain relevant and necessary information about the customer relationship in accordance with the Privacy Policy.
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Norgate AS has the right to freely terminate or suspend your user account immediately, without notice or liability, for any reason. This also applies in case of violations of terms and repeated complaints from advisors, as well as police reports, misuse of the service, or other forms of unacceptable behavior. Wisr reserves the right to freely assess what is considered unacceptable behavior.
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Price Changes
Wisr reserves the right, at any time, to change prices and fees on wisr.no and in the mobile application without notice. You are therefore encouraged to stay updated on any changes that may occur.
Transfer to Third Parties
Norgate AS may transfer its rights and obligations under the Terms of Service to a third party, provided that the acquiring third party is expected to fulfill its obligations under the Terms of Service in a satisfactory manner from the customer's perspective.
Contact Information
Company: Norgate AS
Organization number: 931 039 997
Address: Kjengaren 82, 4350 Kleppe, Norway
Phone: +47 477 68 777
Email: support@wisr.no